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Product	Subtotal
Isatphone Pro Wall Charger - Isatphone Pro Phone Accessories × 1	$23.99
Beam IsatDock Lite - Isatphone Pro Phone Accessories × 1	$575.00
Subtotal	$598.99
Tax	$49.42
Total	$648.41

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HP Communications, Inc. doing business as GlobalCom (hereinafter referred to as “GlobalCom”) GlobalCom Satellite Communications is a provider of Inmarsat, Globalstar and Iridium Satellite Equipment and Services. The following Terms and Conditions apply to all sales, rental and service agreements by GlobalCom Satellite Communications.

1. Payment and Sales Tax

GlobalCom accepts cash, certified checks wire transfers, and VISA, MasterCard, and American Express credit cards for all purchases and services.
GlobalCom charges sales tax on all shipments to Texas destinations.

2. Service Plans: All airtime plans have a minimum duration of 12 months, and automatically renew unless written notice is given 30 days prior to the anniversary day of the contract. All plans revert to monthly terms after completion of the original 12 month term. Early cancellation fee is $250 for Iridium service plans and $350 for Isatphone service plans.

Service cannot be cancelled via a phone call to Globalcom.

An email to deactivate@globalcomsatphone.com providing 30 days notice is required for cancellation. Please include the SIM card number.

Service is not cancelled until the customer has received an email confirmation.

3. Airtime Plan Pricing: The wholesale pricing of all airtime plans is determined by the satellite owner/operators (i.e. Globalcom, Iridium, Inmarsat and Thuraya). As such, the operators reserve the right to change the airtime pricing at anytime. No consultation or notice is required to be given to Globalcom.Therefore, the airtime plan pricing offered by Globalcom is also subject to change during the contract period, with or without notice. In the event that a customer wishes to cancel service mid-contract due to a price change, Globalcom will wave the $250 early termination fee.

4. Rental customers agree to pay the cost of a new replacement for any rental phone or accessory that is not returned. In addition, rental customers agree to pay the charges for any airtime used during the time the device is in their possession, and any addition rental time the device is kept beyond the original contracted return date. No refund for early returns or unused airtime minutes.

5. Returns: All Sales are Final. In some circumstances Globalcom will accept return of products. All approved returns must be unopened and in new condition. A 15% restocking fee will apply for all approved returns. As a standard practice, GlobalCom will assist customers in processing warranty claims, however all sales of equipment by GlobalCom are final.

6. Charge-backs: Most issues can be resolved by contacting Globalcom directly. Globalcom is charged $25 by our credit card processor for charge-backs. This fee is the responsibility of , and will be billed to, the credit card holder.

7. Shipping: Products are normally shipped using standard FedEx Ground shipping. Upon customer’s request GlobalCom will expedite shipping via FedEx air shipment service or other means. Refused or undeliverable shipments will be subject to a restocking fee of 20%. All returns must be in new, unopened condition. In addition to applicable shipping, transaction and insurance fees.

8. Back Orders: At GlobalCom, we continuously update our product listings to ensure the accuracy of inventory availability. When a product is listed as out of stock, your order will be automatically placed on back order. GlobalCom charges your credit card for the entire order amount. Items placed on back order are shipped as soon as they become available from the manufacturer.

9. Order Cancellation: GlobalCom reserves the right to cancel a sale or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error.

10 Advertising Disclaimer: GlobalCom is not responsible for product prices advertised in error. Advertised prices and available quantities are subject to change without notice. Prices advertised in the Special Deals email are valid for 5 days from date of issue.

11. Fraud

It is a violation of the law to place orders under a false name or with an invalid credit card. We have a sophisticated Fraud Control system that screens for suspicious orders, which are subject to investigation and possible cancellation by our Fraud Control team. Fraudulent ordering will be prosecuted to the fullest extent of the law. Please be aware that even if you do not give GlobalCom your real name, your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify you. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.

12. Data Transmission Use & Dropped Calls:

Due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of operating systems, GlobalCom makes no representation as to the success of data calls through the system. Along with potential incorrect use (i.e.: next to a building/obstruction), the Iridium system (a low earth orbiting satellite constellation) has inherent flaws and anomalies that can create dropped calls of either voice or data nature. GlobalCom can provide data setup technical support beyond the normal provided setup instructions at an additional charge. Please consult with a sales representative for more details.

13. Limitation Of Liability

The satellite services provided by the satellite service provider may be temporarily interrupted, delayed or otherwise limited and is not available everywhere in the world. GlobalCom makes no representation that the satellite service provider the customer chooses to use can provide uninterrupted service. Furthermore, GlobalCom shall have no liabilities or credit due for interrupted service unless caused by gross negligence of GlobalCom. GlobalCom shall not be liable for acts or omissions of other carriers, equipment failures or modifications, acts of God, strikes, government actions, or causes beyond our reasonable control. GlobalCom makes no warranties with respect to the service of any kind whatsoever, expressed or implied, except as specifically provided in this agreement. The implied warranties of merchantability and fitness for any particular purpose are hereby disclaimed and excluded. GlobalCom shall not be liable to its distributor or customer or any third party for any special, incidental, or consequential damages.

14. Call Between Satellite Carriers.

Calls from one carrier’s satellite phone to another carrier’s satellite phone are expensive. For example, calling from an Iridium phone to other satellite carriers like Inmarsat, Thuraya and Globalstar. These guys do not play together nicely. Your cost will be $9 to $11 per minute for this type of call. Just don’t do it! This service is best used to call cell phones, landlines, or other Iridium phones.

15. Privacy: The Globalcom Privacy Policy is described here.

16. Governing Law: This contract is governed by the laws of the State of Texas.

17. Legal venue: The exclusive venue of any legal or equitable action, to which the HP Communications, Inc DBA Globalcom is a party, shall be the appropriate administrative forum, small claims court or State court in Dallas County, TX. For any legal, administrative or equitable action that arises, Texas law shall apply and Buyer/Customer waives any right to a jury trial.

I have read and agree to the terms and conditions *

Donna Quinn

Dear Globalcom,

Your equipment was just wonderful. Dr. Bujnoski had no problems, and your are now in receipt of the returned phone. Today I called your office just to verify that, and asked to be sure and send the itemized bill to us as another doctor used the phone on this trip to Tanzania, and we will need his portion of the calls separated out so that he can reimburse Dr. B. Your office was very polite and we were told that the bill will not be received to your office until the middle of next month. This is fine by us, just as long as we do get a copy of the itemization after you have received it. Thank you again for the assistance and the great service and equipment, and we will recommend your company to other clients we have going to Africa with us.

Most sincerely,
Donna Quinn

Bob

Dear GlobalCom,

I want to take this time to thank you for your assistance in obtaining this phone and service. It has been a seamless transaction and your professionalism as well as your personal attention to our needs especially in making this so easy for my wife is worthy of recognition.

My son received the phone in Baghdad yesterday and was able to talk to his wife for more than just a few minutes for the first time in over 7 months when he deployed to the gulf. In fact they talked for nearly an hour. He called me this morning and he was so upbeat, this alone made every penny we have and will spend a value that will not be surpassed for a long, long time.

The quality of our conversation also far surpassed my expectations, there was no delay what so ever and he might as well have been next door the quality was so good. I want you to know that your efforts have had such a huge and positive impact on people you don’t even know and we are grateful that you were put in our path to help us during this most difficult time of separation.

My son is very much my hero but I would have you stand next to him any day of the week, you to have become a hero in the lives of so many people that you will never meet but you should feel good about yourself and proud of yourself for being an honest, hard working and enjoyable American. Thank you, I hope some day I have the opportunity to give you some portion of what you have given me, my son, my family and his family.

If you ever plan to come to the greater Sacramento area please do not hesitate to call me, I would be more than happy to arrange a comp stay for you here. Thank you Hobert, thank you!!

Bob
Doubletree Hotel

T. Herndon

This is T. Herndon and I wanted to let you know how your phone worked for me and my hunting trip.The phone was used marginally during the first part of our trip to Alaska but when the bush pilot company didn’t pick us up it was used a lot more. Imagine being us, out there 300 miles from civilization and not knowing if we were going to be picked up! Well, without the sat phone that is exactly where we would have been. The pilot finally got us on Monday afternoon (we were supposed to be picked up on the Saturday before at 11 am and we were picked up on Mon. at 2 pm!)With your phone we kept in contact with all four of our more than upset wives, and children.
Summer, tell all of your people thanks for a job well done!

T. Herndon
Arizona Outfitter

Sarah

Dear GlobalCom,

I was sure you would like the original paperwork on the purchase we made. I also wanted to thank you for all the time you took giving me the information on the services you offer. It really made a big difference to me that you were able to give me such personal and attentive service. I appreciate it.

Sincerely,
Sarah
Beaty Construction

Sgt. Steve Jones

Dear GlobalCom,

I just wanted to drop a line about your products and service. I was recently deployed overseas to a remote area. I needed a reliable way to keep in touch with my family so I purchased a Globalstar phone from your company. I was impressed with the great service you provided in getting the item to me in a timely manner. This was extremely important due to the rapid deployment I was facing. After I arrived in theatre a family medical emergency arose stateside. Through the use of your product I was able to coordinate a rapid extraction from the remote area and expedite my travel arrangements back to the States.

>Thank you for providing such outstanding products and service, without it I wouldn’t have been there when my family needed me most.

Sincerely,
Sgt. Steve Jones
United States Air Force

Mick

Dear GlobalCom,

Enclosed is the Iridium satellite phone, data kit and solar panel we leased from you. I’ll be faxing the paperwork for purchase of the RBGAN unit today.

I really appreciate your help throughout our Iraq adventure and will certainly call you again if we need any other equipment.

Best Wishes,
Mick
The Providence Journal Company

Tohber

Dear Sir

A word about the missing battery. Presently it is at the bottom of the Little Current Lake north of Nabina Ontario, Canada. Above it, in the log-pile is my pinned canoe. While making the call with your satellite phone to arrange for helicopter pick-up, the water-proof phone box started to roll off the log-pile, dumping some of its contents which included the spare battery. Without the satellite phone I would still be in the bush in Ontario.

Yours
Tohber
Birmingham

Katy

To Whom it May Concern:

Enclosed please find the returned international satellite phone. He informed me that it worked perfectly in Argentina. Thank you for your assistance.

Sincerely
Katy
Roger Engemann Company

James

Dear GlobalCom,

The telephone was very useful in the middle of Neirgian Bay, Canada! It sure worked well and we’re very pleased. It’s nice to know technology can be at your finger tips in remote areas!

Thank you for the use!

James

Mike B.

I recently went fly-fishing in Ascension Bay Mexico and brought along my Globalstar phone. I recently went fly-fishing in Ascension Bay Mexico and brought along my Globalstar phone. Cameras should have been there to see the smiles on everyone who used it, able to talk to their families and friends with crystal clear sound from a remote area of the world. Several of the folks who used the phone said they were going to go out and buy them. Just wanted to cheer you folks on – it’s a great system and hope that it takes off soon!

Mike B.

John Madden

There’s a lot of land between California and New York, and cell phones just don’t work everywhere. I’ve tried Globalstar in the middle of nowhere, and it sounds great – like a regular phone. This phone works when I need it.

John Madden,
NFL football analyst

Larry N.

Last week, I was in an isolated location, quite far from any people or means to communicate with the outside world should an accident occur. I am a fly fishing enthusiast who takes a number of trips during the year to very remote locations where no cellular service is available. I decided to purchase your Globalstar Satellite Phone to take with me on these trips in case of an emergency. Last week, I was in an isolated location, quite far from any people or means to communicate with the outside world should and accident occur. I tested the Globalstar Satellite Phone and wanted you to know how well it works. It has remarkable clarity, and the weight of the phone is quite satisfactory for my fly vest. Your company should find a way to spread the message out to other fly fishermen so that they can get the same protection.

Sincerely,
Larry N.

susan

Dear GlobalCom,

Enclosed is the satellite phone I rented for John. Thank you for your assistance with this rental, we were very happy with the service you have provided.

Sincerely,
Susan
The Pepsi Bottling Group

Karen

Dear GlobalCom,

Enclosed is the satellite phone we recently rented. The phone worked great and I appreciate all the help you provided in getting it to me on short notice.

Please feel free to call me if you have any questions.

Thanks again,
Karen
Champion Elevators

E. Moore

The captain has decades of experience in Alaskan waters and can navigate even the most remote areas. And that’s exactly where we headed–> remote, remote, remote. We set off for Alaska, the Juneau area, & boarded an 85′ charter boat. We brought our Globalstar phone and from anywhere, at anytime, the phone was used for a variety of purposes (mostly for daily business decisions, family contact, etc). The clarity of the phone was outstanding. We have ZERO complaints. Absolutely a wonderful service. Regardless of movement or speed, there was no hesitation in the service, nor did we (at any time) say “Hello! Hello! Can you hear me?” as is commonplace with cell phones. But the most immediately rewarding benefit of the phone was provided by life’s circumstances. It happened that we anchored in a “no one will ever find it” cove for the night. The captain lowered the anchor via remote switches & we set our sights on harvesting shrimp. Yes, we pulled up shrimp the next day… but what wouldn’t come up was the anchor. Somehow, it had wrenched itself in the depths below & no amount of strain, backing up, or re-positioning, could loosen the grip. The tremendous force placed upon the pulley strained the heavy chain… so strained that it busted and snapped the pulley at the bow… also damaged the bow. The only solution was to saw the chain, place a bouy on it, & hope for recovery on the next trip out. Enter: Globalstar phone. The tooling of a new pulley, housing, and bow re-enforcement would take approximately four days, which was two days beyond our re-docking and the entry of a new group which had chartered the boat. That is a situation no Captain or boarding guest takes pleasure in greeting. Several calls were made (to & fro) to tool replacements… sizing questions… measurements…a trek in finding the right man, with the right talent (with the time on his hands) to fix the problem. The task, however, was accomplished. The unit was overnighted by air from California to Alaska… it awaited the Captain as we pulled into harbor. Granted, it took some sweat to switch out the units & do the repairs, but the oncoming new guests were never the wiser. There was no lost time, no lost income, no alternate accommodation costs. In general conversation, it was decided that the phone would clearly have paid for itself resolving just that one instance. Additionally, the business use of the phone (owner-to-business site) reaped substantial rewards. And for the ladies? Constant contact with house & children sitters was an absolute comfort. I will never fret over a dropped call. Just a story about life, and about how Globalstar made it better. The benefits of remote communication cannot be undervalued. It certainly has proved its value to me.

E. Moore

Michael L.

Just flip up the antenna and talk…from anywhere! As an experienced user of satellite telephone services, I can say one thing about GlobalStar. It is not a satellite phone, it’s cellular on steroids! The new “GStar” works just like my cellular phone. No setup required! Just flip up the antenna and talk…from anywhere! Also, the service provides clear connections without the onerous delay associated with most satellite services and no echoes. Just like cellular. The price is reasonable, too!

Michael L.

Eric L.

There was no paging or cellular service, so I used the Globalstar phone to call the marina and lake patrol to ask if there were any reported incidents. My Globalstar phone came in handy last weekend while on a houseboat on Lake Mojave, NV. First, my friend’s wife was debating whether or not to go on the trip because she would be leaving their 15 month old daughter with her parents for three days and they would have no way to contact each other should their be a problem. I reminded them that I would have my Globalstar phone with me and they could use it to check in with her parents whenever they wanted to. She agreed to go and used the phone several times (she now wants one). The second incident came when a friend, who took a jet ski to the marina for “provisions,” was an hour overdue. Many of the 16 people on the houseboat became worried and debated whether or not we should pack up and go on a search and rescue. There was no paging or cellular service, so I used the Globalstar phone to call the marina and lake patrol to ask if there were any reported incidents. There were none, but they notified the patrol to be on the lookout for our wayward friend. Fifteen minutes later, he showed up and all was well. Just a couple of “real world” situations where Globalstar service proved its worth.

Eric L.